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Terms and Conditions – Establishments

The following information describes how our relationship works and forms a binding agreement between All About Travel and our suppliers / establishments.


  • All About Travel is an online accommodation directory and booking site for accommodation establishments within South Africa.
  • All About Travel acts as a booking agent and undertakes to promote and market establishments via the All About Travel website and other marketing means with the sole purpose of obtaining bookings for the establishments.
  • All About Travel is an affiliate site for, Holiday Autos and Travelstart.
  • The All About Travel website is owned and operated by All About Travel. Databases, information and systems are the property of All About Travel.
  • (trading as All About Travel) is a registered closed corporation, registration number 2008/182433/23
  • Transaction currency on All About Travel is ZAR (South African Rand) and the merchant country is South Africa.

Terms between All About Travel and Establishments / Suppliers

  • Listing on All About Travel is free.
  • Commissions: 10% commission is payable to All About Travel for any bookings generated via All About Travel’s website or reservation office.
  • Rates loaded on the All About Travel website should include All About Travel’s 10% commission.
  • Nightsbridge Clients: Commissions due to All About Travel is collected via Nightsbridge when deposit is paid.
  • Clients not linked to Nightsbridge: All About Travel’s 10% commission is held back when paying deposits to the establishments.
  • It is a prerequisite for all establishments listed with All About Travel to have 24 hour access to emails.
  • Establishments should reply to All About Travel within 24 hours of receiving the enquiry. The submitted quotation is a legally binding offer. The quotation must include the deposit amount, quote validity period, terms of cancellation and refund policy.
  • All application requests for listing on All About Travel should be submitted electronically via the All About Travel website.
  • Establishment owners / authorized persons should first register as a user on All About Travel before submitting the online application.
  • All listings on All About Travel are subject to the final approval by All About Travel.
  • All About Travel reserves the right to decline any establishment listing request, for no given reason.
  • When owning more than one establishment, a separate application form should be completed for each of the properties. (maximum 3 accommodation categories per property/erf.)
  • All information supplied on All About Travel should be an accurate portrayal of the nature of the accommodation facilities, amenities and services and no deceptive advertising will be permitted. All rates, current specials, photographs and information should be current and accurate and this information should be maintained by the establishment.
  • If any information is untrue, inaccurate, not current or incomplete, All About Travel has the right to suspend or terminate the listing.
  • The establishment owners / authorized persons agree that any guest comments may be published on All About Travel or in any printed / electronic advertising form. All About Travel is not liable or responsible in any way for the verification or accuracy of any guest comments made.
  • Double Bookings are the result of quoting for a client’s enquiry, or accepting a client’s booking and then selling the same accommodation to another customer. The quote is legally binding (for as long as you make it valid), and therefore should honor the quote, or booking. The establishment is responsible for resolving the double-booking by providing the client alternative accommodation which is similar or better than the accommodation booked.

Cancellation of Bookings

  • In the event of a cancellation of a booking, the establishment's own cancellation policy will apply. If the establishment neglects to mention their cancellation policy in their listing / formal quotation, the following policy will apply. (Cancellations of 30 days and more from date of arrival - 100% refund / Cancellations between 29-15 days from date of arrival - 50% of total cost be refunded / Cancellations 14 days or less, a no-show or early departure - 0% refund)


  • Establishments have the opportunity to participate in All About Travel’s ‘win-a-break’ giveaways.
  • Establishments can sponsor any form of prizes (e.g. complimentary night(s), meals, activities etc) and can include their own terms for the prize.
  • Establishments who participate in the ‘win-a-break’ giveaways will receive additional exposure via our newsletters and All About Travel website.
  • Prizewinners will make their bookings directly with the establishments.
  • All About Travel reserves the right to select which accommodation establishments may participate in the competitions.


  • All About Travel reserves the right to de-list any establishment where there is non-compliance with these terms and conditions or for any reason which may result in a poor customer experience. These reasons include, but are not limited to: Repeated double-bookings, failure to update establishment information on request, repeated failure to respond to enquiries within 24 hours or misrepresentation of the standard / nature of your establishment and services offered.


  • All About Travel does not perform site inspections of all the establishments listed on All About Travel.
  • Every effort is made to ensure that the information displayed on All About Travel is accurate and current. All material and information supplied by the various establishments is used by All About Travel on the basis that they own the rights to the said material.
  • All About Travel will not be held responsible for the accuracy of any information provided by the individual establishments / advertisers and hereby disclaim all liability for any loss, damage, injury or expense however caused that may arise from the use of or reliance upon, in any manner, the information provided through this service and does not warrant the truth, accuracy or completeness of the information provided by its advertisers.
  • All About Travel accepts no liability for changes, omissions or delays before or during the course of the stay occasioned by technical difficulties, weather conditions, strikes, unrest, war, communication breakdowns and / or events beyond the control of All About Travel
  • All About Travel reserves the right to revise the terms and conditions of All About Travel and will inform suppliers when such changes are made. 


  • The establishment agrees to indemnify and hold All About Travel, its subsidiaries, affiliates, officers and employees, harmless from any claim, demand, or damage, including reasonable attorneys fees, asserted by any client and/or related third party due to or arising out of misconduct, non-performance, negligence, errors or ommissions or any other violation of the client and/or third party's rights caused by the establishment and its employees.
  • The establishment agrees to indemnify All About Travel against any liability, expense, claim or loss that results from any claims arising out of online publication and display of the listing.

Privacy Policy

  • All About Travel respects the privacy of our clients and suppliers / establishments and is commited to protecting it. All personal information supplied to us will be treated confidentially and under no circumstance will be shared or distrubuted to a 3rd party.


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